Find Known and Unknown Billable Insurance

Every patient visit starts with one question: "Does the patient have coverage?"

Office Ally's Eligibility & Benefits and Insurance Discovery FC work together to help your staff answer this question confidently by verifying known coverage and uncovering insurance that might otherwise go unbilled.

Simplify insurance verification. Reduce manual checks. Protect revenue.

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With Enhanced Verification Your Team Can. . .

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Work More Efficiently

Stop switching between systems and payer portals. Eligibility & Benefits and Insurance Discovery FC are fully integrated within Service Center and Practice Mate so your team can confirm or discover coverage without leaving their workflow.

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Simplify Staff Workflows

No more duplicate entry or chasing missing information. Together, these tools streamline front-office tasks and reduce manual verification time, letting your staff focus on patients instead of paperwork.

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Improve the Patient Experience

When coverage is confirmed or discovered up front, your patients avoid surprise bills and anxiety. The result is smoother visits, faster check-in and a more confident care expereince.

Eligibility & Benefits + Insurance Discovery FC: Smarter Together

See How It Works

Reduce Claim Rejections and A/R Days

Start with Eligibility & Benefits to verify insurance in real-time and minimize eligibility-related claim rejections. If a response come back as "Patient Not Found" or "Inactive Coverage," use Insurance Discovery FC to uncover unknown coverage instantly.

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Boost Collections and Revenue

Stop chasing denials and start collecting faster. By pairing Eligibility & Benefits and Insurance Discovery FC, your team can verify and uncover coverage upfront so more claims are billable and fewer accounts get stuck in A/R.

Work Smarter, Not Harder

Eligibility & Benefits and Insurance Discovery FC are integrated directly within Office Ally's Service Center and Practice Mate. There's no need to toggle between systems or chase down patient details across multiple platforms. Simple form fills and workflows help your staff stay productive and focused on patient care.

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Improve Patient Satisfaction

Make coverage simple for patients. With Eligibility & Benefits and Insurance Discovery FC, your staff can verify or uncover coverage before each visit, helping patients avoid unexpected out-of-pocket costs and access the care they need.

Learn More on Our On-demand Webinar

Watch how the workflow verifies and discovers coverage in a single, seamless process.

How Our Enhanced Insurance Verification Process Works

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Step 1: Start with Eligibility & Benefits

Run real-time eligibility checks for Medicaid and commercial payers directly from Service Center or Practice Mate.

Step 2: If coverage isn't found, use Insurance Discovery FC

Submit a simple request with basic patient details to locate previously unknow insurance—even without an insurance card.

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Step 3: Move forward with confidence

Confirm active coverage, reduce rework and support timely reimbursement for your practice.

Verify known and unknown billable insurance.

Together, Eligibility & Benefits and Insurance Discovery FC create a smarter, faster and more complete verification workflow—all within Office Ally. Read to see how it works?