--- title: Smarter Eligibility and Insurance Discovery for Providers description: Verify eligibility and uncover unknown patient coverage in one workflow with Office Ally's Eligibility & Benefits and Insurance Discovery FC image: https://info.officeally.com/hubfs/Social_Facebook_1200x630_01.jpg --- [![Office Ally](https://info.officeally.com/hs-fs/hubfs/OA-logo-lrg-3.png?width=250&height=45&name=OA-logo-lrg-3.png "Office Ally")](https://cms.officeally.com/) # Find Known and Unknown Billable Insurance Eligibility & Benefits and Insurance Discovery FC work together inside Service Center and Practice Mate to verify known coverage and identify additional billable coverage when eligibility checks come back inactive or incomplete. No extra systems. No manual chasing. Just cleaner claims and fewer missed reimbursement opportunities.   [Contact an Account Executive](https://info.officeally.com/verify-and-discover#eb-idfc-form) ![E&B_ID_FC_Hero_Image_2000X1333-1](https://info.officeally.com/hubfs/E%26B_ID_FC_Hero_Image_2000X1333-1.png "E&B_ID_FC_Hero_Image_2000X1333-1") ## See How Your Team Can Verify and Discover Coverage ![642c6359cbecc783f8205116_tick_sign](https://info.officeally.com/hubfs/642c6359cbecc783f8205116_tick_sign.svg "642c6359cbecc783f8205116_tick_sign") ##### Find Coverage Beyond the Eligibility Check Eligibility & Benefits and Insurance Discovery FC are built directly into Service Center and Practice Mate. Your team can verify known coverage and uncover unknown billable coverage without switching platforms or chasing down patient details.  ![642c6359cbecc783f8205116_tick_sign](https://info.officeally.com/hubfs/642c6359cbecc783f8205116_tick_sign.svg "642c6359cbecc783f8205116_tick_sign") ##### Resolve Coverage Issues Before They Become Claim Problems When coverage gaps are caught before a claim goes out, your team is more likely to bill active coverage on the first submission, reducing downstream rework and payment delays.   ![642c6359cbecc783f8205116_tick_sign](https://info.officeally.com/hubfs/642c6359cbecc783f8205116_tick_sign.svg "642c6359cbecc783f8205116_tick_sign") ##### Help Patients Avoid Unexpected Bills When billable coverage is verified or discovered before billing, patients are less likely to receive statements for balances their insurance should have covered. That means fewer billing questions and greater confidence in your practice.  ### Eligibility & Benefits + Insurance Discovery FC: Smarter Together #### See How It Works ### Learn More on Our On-demand Webinar Watch how the workflow verifies and discovers coverage in a single, seamless process. [Watch Webinar](https://info.officeally.com/enhance-insurance-verification-ondemand?hsLang=en) ### Reduce Claim Rejections and A/R Days Eligibility & Benefits verifies insurance in real time, catching eligibility issues before they become rejections. When a response comes back as “Patient Not Found” or “Inactive Coverage,” your team can use Insurance Discovery FC to search for additional billable coverage before the claim is submitted. The result is more first-pass claim success and fewer accounts delayed by preventable coverage issues.    ![E&B_ID_FC_Benefits(1)_600x400](https://info.officeally.com/hs-fs/hubfs/E%26B_ID_FC_Benefits(1)_600x400.png?width=1200&height=800&name=E%26B_ID_FC_Benefits(1)_600x400.png "E&B_ID_FC_Benefits(1)_600x400") ![E&B_ID_FC_Hero_Image_2000X1333-1](https://info.officeally.com/hs-fs/hubfs/E%26B_ID_FC_Hero_Image_2000X1333-1.png?width=1200&height=800&name=E%26B_ID_FC_Hero_Image_2000X1333-1.png "E&B_ID_FC_Hero_Image_2000X1333-1") ### Accelerate Reimbursement The sooner coverage issues are resolved, the sooner claims can be submitted with confidence. Eligibility & Benefits and Insurance Discovery FC help your team identify billable coverage before claims go out, reducing manual follow-up and avoidable reimbursement delays.    ### Everything You Need in One Platform Eligibility & Benefits and Insurance Discovery FC are built directly into [Service Center](https://cms.officeally.com/products/service-center) and [Practice Mate](https://cms.officeally.com/products/practice-mate), so your staff can verify known coverage and search for additional billable coverage from a single workflow. No separate applications. No disconnected processes.     ![E&B_ID_FC_Benefits(2)_600x400](https://info.officeally.com/hs-fs/hubfs/E%26B_ID_FC_Benefits(2)_600x400.png?width=1200&height=800&name=E%26B_ID_FC_Benefits(2)_600x400.png "E&B_ID_FC_Benefits(2)_600x400") ![E&B_ID_FC_Benefits(3)_600x400](https://info.officeally.com/hs-fs/hubfs/E%26B_ID_FC_Benefits(3)_600x400.png?width=1200&height=800&name=E%26B_ID_FC_Benefits(3)_600x400.png "E&B_ID_FC_Benefits(3)_600x400") ### Improve Patient Satisfaction Identifying billable coverage before claims are submitted helps ensure insurance is billed before the patient. That means fewer unexpected billing issues, fewer follow-up questions and a better financial experience.  ### Contact an Account Executive to Get Started with Eligibility & Benefits and Insurance Discovery FC Fill out the form below and an Office Ally Account Executive will be in touch to help you get set up and running. ### What Happens Next? Once you submit the form, an Office Ally Account Executive will reach out within one to two business days to help you: - Create your Office Ally account - Enable Insurance Discovery FC - Walk you through how to run your eligibility verification and insurance discovery transactions Copyright © 2025 Office Ally®. All Rights Reserved. ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://22734303.fs1.hubspotusercontent-na1.net/hubfs/22734303/Office%20Ally_EligibilityAndBenefits_Plus_InsuranceDiscoveryFC.mp4", "dateModified" : "2026-07-10T19:18:55.877Z", "duration" : "PT1M15S", "height" : 1080, "name" : "Fill Known And Unknown Billable Insurance", "thumbnailUrl" : "https://api-na1.hubspot.com/filemanager/api/v3/files/thumbnail-redirect/197712515368?portalId=22734303&size=medium", "uploadDate" : "2025-10-16T21:01:58.906Z", "width" : 1920 } ```